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Help


I can't log in.
I can't remember my password.
I'm having trouble with MP3 downloads (PC).
I'm having trouble with MP3 downloads (Mac).
How do I write a review?
Where do I enter my discount/coupon code?

I can't get past the login page. I have put in the information to start a new account, but it tells me that my e-mail address is already on file and that I should log in.

It sounds like you have already used our webstore to order items before. This means that you already have a registered account.

Just click on "Log In" in the menu bar above (or go to http://storelogin.perfect-word.com/), then, where it says "Returning Customers: Please Log In," type your e-mail address and the password you used when you first set up your account.

I can't remember my password.

Go to http://store-forgot-password.perfect-word.com to have a new password sent to you by e-mail. Be sure that you whitelist store@perfect-word.com in your address to book to receive e-mails from the webstore.

I'm having trouble with MP3 downloads (PC).

If you have already downloaded the file using Firefox as your web browser, please rename the file by adding ".exe" (without the quotes) to the end of the file name. You can do this by right-clicking on the file, then choosing "Rename" from the pop-up menu. The file name will highlight, and you will be able to type the new characters. Afterwards, you should be able to run the file as normal, extracting the MP3s and PDF files. If you continue to have problems, please contact us, and we will provide those files to you by alternative means.

I'm having trouble with MP3 downloads (Mac).

Our MP3 files are compressed and archived into .exe files. Normally, .exe files are executable programs only for PC computers, however, Mac computers can also open and decompress certain.exe files like ours. If you are having problems accessing the MP3 files in our downloads, please try following the instructions at http://www.ehow.com/how_6081554_open-windows-exe-files-mac.html. If you continue to have problems, please contact us, and we will provide those files to you by alternative means.

How do I write a review?

  1. Use the links in the "Resources" box (above, left) or search the webstore (top, right) to navigate to the item you would like to review.
  2. When you are on the page of the item you would like to review, scroll down the page until you see the "Write a Review" button. This button will always be below the item description and to the left of the "Add to Cart" button. (Pictured right, the "Write a Review" button is highlighted in green for demonstration purposes.)
  3. Click the "Write a Review" button.
  4. If you are not already logged in to the webstore, you will be prompted to log in. (If you have made a previous purchase, you have already created an account. All you need to do is type your e-mail address and password.
  5. After you log in, you will be taken to the page where you can write your review. Thank you for reviewing our resources!

Where do I enter my discount/coupon code?

Click here for instructions.

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